What kind of IP- offer?
We offer IP – public / static which is provided primarily residential customers while business customers offered Dynamic IP.
How will I be notified when the service will be discontinued?
When you access the internet you will appear a page that will inform you about the service closing consequently liquidation obligations tothe companyforservices you have.
What is the difference between shared services shared and dedicated?
Family Service is “split” to have a lower cost to service Internet affordable by family users, this division is so efficient by the Neofone company.
Service “Dedicated” is internet service with the same speed as the download and upload, available all the time available to the client in the contract.
What are the technologies that the company Neofone uses?
Optical Fiber
Where can I sign a contract with Neofone?
You can appear in our office at the address Neofone sh.pk. Our technical staff will appear in your business to perform installation.
Internet line is very slow. What should I do?
Neofone guarantees consistency of its network and Internet access. As a result of external factors has Internet speed fluctuations. If Internet speed slow controls should do the following:
- Installation: Router or related Switch where connected a considerable number of coputer causes slow speed.
The reasons are: - Switch or router, you need to check whether their capacity is sufficient and whether the configuration of the firewall does not block the connection.
- Using wireless router, the router should check whether it is enough safe. If not, your connection used by someone else without your authorization. The effect of using wireless and it is interference which slows down the speed.
What is download and upload?
Download is the process of transferring information by a Web site or server access to your computer to the Internet (eg when you do download access a web page, when you download audio / video, if you listen online radio, etc). While the upload is the process of information transfer in the opposite direction, from your computer to web pages or different servers on the Internet.
How can I view the use limit download / upload?
Using your limit download / upload easily checked on the official website of Neofone www.neofone.al
How to optimize Internet service optical fiber or wirless that is suitable for my business?
It depends on the activity you do on the Internet. If your activity involves multiple downloads audio / video with high capacity and you need for a line without interfrence then the service internet most appropriate to you is optical fiber. For more see web site www.neofone.al in the category Service Internet.