Authorised and established
An Albanian electronic communications provider, operating since 2009 and authorised by AKEP.
Infinite connectivity without borders - with Neofone Albania
Neofone is Albania's VoIP provider, delivering seamless, high-quality communication solutions that keep you in touch with the loved ones, anywhere in the world.
© Your trusted partner in telecommunication solutions
NEOFONE / SERVICES
What does your business need?
A number in a new market. Better-organized calls. Connected teams. Start with your need and find the right service.
Business numbers & SMS
Voice & AI
Connectivity & interconnection
AKEP-authorised provider • Operating since 2009
One communications partner for every conversation, system and location.
Neofone combines business voice, virtual numbers, Cloud Voice and SIP, call-center telephony and connectivity through one coordinated team—from planning to support.
- Virtual Numbers
- Cloud Voice & SIP
- Internet
START WITH YOUR NEED
Different situations. A clear way forward.
See how Neofone can address a specific need in your business.
Local foundation. International voice expertise.
Fewer disconnected services. One accountable communications partner.
Founded in 2009 and authorised by AKEP, Neofone combines international voice experience, business telephony and connectivity through one coordinated team.
Why NeofoneDesigned around your environment
Voice, numbering, SIP and connectivity planned around your teams, systems, sites and traffic.
Accountability from plan to support
One team coordinates the technical path from requirements and activation to ongoing service.
Solutions shaped by how you operate
Different businesses. One standard: communications that work.
We start with customer journeys, locations, call flows and service requirements—then assemble the right Neofone capabilities.
Explore industries
01Voice
Customer service teams
Call flows for teams managing service levels, support queues and daily customer conversations.
Explore the use case
02Numbers
Professional services
A professional presence and clear call routing for organizations where client relationships are central.
Explore the industry
03Network
Retail and hospitality
Coordinate business numbers, voice and connectivity across customer-facing locations.
Explore the industry
04Support
Multi-site businesses
Connect offices, teams and systems through coordinated SIP, internet and dedicated connectivity.
Explore the use caseFrom requirements to live service
A disciplined path from first conversation to daily operations.
- 01
Understand the environment
We map the teams, sites, systems, call flows and business priorities behind the requirement.
- 02
Design the service mix
We define the voice, numbering and connectivity components that fit the operating model.
- 03
Coordinate activation
Our team aligns technical setup, implementation steps and service readiness with your team.
- 04
Operate and evolve
Once live, we remain the clear point of contact as traffic, locations and requirements change.
Neofone perspective
Clarity for better communications decisions.
Practical guidance on voice, connectivity and the choices that shape reliable business communication.
View all insightsGuide
VoIP for business: how internet telephony works
Understand how VoIP connects your teams, what it needs from your network and where a virtual PBX or SIP trunk fits.
Read insightGuide
DID, 0800 or 0900: choose the right business number
Local presence, a free call for the customer or a paid telephone service: different goals need different numbers.
Read insightChecklist
A practical checklist for managing incoming calls
Help customers reach the right person, even when the team is busy or works across several locations.
Read insightBuild with Neofone
Tell us what you need. We’ll design the right communications solution.
Tell us what your teams, systems or locations need to connect, modernize or simplify. We’ll map the right mix of Neofone voice and connectivity services, then coordinate the path to activation.